Performance Management


Performance improvement at Positron involves various kinds of interventions including strategic inputs, process redesign, training and other human resource interventions, etc. In our experience most improvement projects also require technology deployment or enhancement to enable the improvement efforts.


Positron consultants are assisting several large Indian and multinational clients in areas of performance improvement with the objective of:


  • Improving service levels
  • Increasing revenues
  • Reducing costs
  • Enhancing productivity of resources


Performance improvement can be initiated at various levels through several different approaches:


  • At its most basic, performance improvement can be initiated through a business workshop. For instance a client wanting to see improvements in service level can request for a customer service business workshop for middle to senior level managers.
  • Performance improvement can also be initiated by conducting “Organizational Health Checkups”.


Defining & implementing performance management structures


Success Stories


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